FAQ's

Zimbogini Online Frequently Asked Questions


We hope you find your answers below. To contact Customer service directly, please Contact Us.

 

What payment methods do you accept?

We accept all major credit cards as accepted by 2CHECKOUT. These include, VISA, MASTERCARD, American Express, Discover Network, Diners Club International & JCB Cards.

Credit Cards

We also accept electronic transfers or cash/cheque/check deposits into our bank account as follows:

 

POSB

  • Account: Zimbogini (Private) Limited
  • Bank:Peoples Own Savings Bank "POSB"
  • Account Number: 150320000468
  • Branch: Esteem Banking
  • Swift / Sort Code: PWSBZWHX

 

 

If you opt to pay us via POSB, please email us the deposit slip or proof of payment to info@zimbogini.com quoting your order number as a reference.

 

Is my payment information secure?

Yes, once you checkout all your payment information is captured and processed by 2CHECKOUT. It is not captured nor kept on the Zimbogini.com website. 2CHECKOUT boasts one of the most advanced and most secure online payment gateways in the world. You can shop knowing you are safe.

 

I live in the Diaspora / Abroad. Can I order for my family in Zimbabwe?

We accept orders from all over the world. Whether you are in the UK, USA, Australia, South Africa or any other country, we can deliver to your family or contacts in Harare, Zimbabwe with ease.

 

What happens when I place an order online?

If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipping address, and the total amount.

 

Do you deliver outside Harare?

We plan to start deliveries to Bulawayo and other major towns in the new year. At the moment, we deliver in Harare. Your friends and relatives who are outside Harare can arrange to collect in Harare.

 

When will you deliver my order?

If you order on a week-day, we will deliver your order within 24 hours. All orders placed after 12 noon on a Friday and during the weekend will be delivered on Monday.

 

How quickly should I expect a response to my order?

You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twelve hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox. Also include our email addresses in your whitelist or approved lists to prevent emails from us going to your SPAM or junk folder. The addresses to whitelist/approve are:

Contacting Us

 

Thank you for reviewing our FAQ's. If you feel you still have further queries, please do not hesitate to Contact Us.